Today Epicor’s brand refresh launches to its 27,000 customers, 3,800 employees, 1000s of partners and the world at large. This new chapter for the US based software company, signaled by a refined brand positioning, clarity of message and refreshed visual identity, is a statement of Epicor’s ambition and will help to deliver their vision to build a world of better business.

Together are delighted to have been working with Epicor on this full-scale programme, a real ‘moving mountains’ brief that saw us reposition the business and fundamentally alter their go to market strategy. The bold new approach simplifies the journey for customers and strengthens Epicor’s offering by focusing on their core differentiators of deep industry expertise, experience across the supply chain and curated ERP solutions delivered through genuine partnership with their customers. ‘Made with you, for you’ is Epicor’s mantra.

In a short time, and working entirely remotely, we’ve got our heads around an incredibly complex industry and a business that has grown, over almost 50 years, through merger and acquisition to a turnover of nearly $1billion. We’ve been working with teams across the organisation to ensure a strategy and visual design that is representative of their collective ambition, is differentiated in the market, resonates with customers, internally galvanising and fit for the future.

For a company rightly proud of its affinity with its customers, a sense of partnership and empathy was missing in communications materials. Not any more. We have put the customer at the heart of the new branding and Epicor’s warmth and expertise shines through. There’s a friendly softness to the shapes of our brand illustrations and confidence in the strong logo and clear typography. Customer photography looks you straight in the eye. Colours are bold enough to have clout and bright enough to have energy.

Our designs are fluid and uncluttered because that’s what Epicor delivers – brilliant, seamless solutions.

Following the delivery of the core brand framework and visual identity guidance, we developed the brand architecture, streamlining 70+ products into 5 core industry areas with clear naming principles and protocols. For us the best rebrands are internally focussed and externally felt – Epicor’s exciting transformation is a great example of this. The result is smart, fresh and optimistic. Straightforward, yet effortlessly stylish.

Our new brand identity for Riverlane has just launched. Riverlane is an ambitious, Cambridge-based quantum software company focused on enabling quantum computers to reach their full potential and achieve quantum advantage, sooner.

To understand quantum computing and Riverlane’s short, medium and long-term business strategy, we carried out qualitative research with internal and external stakeholders to help to frame the opportunity for Riverlane. We also facilitated a number of workshop sessions to explore and define the positioning and proposition for the new brand. This strategic work informed our brief for the development of the tone of voice, messaging and the visual identity.

The look and feel of the visual identity builds on the transformational impact that quantum computing will have on our world and how it will change current perspectives. We worked with artist, Niklas Lundberg, to bring quantum computing to life. The idea was to represent the behaviour of a qubit in an abstract way, visualising movement from a calm outer sphere to spinning complex internal parts that start to organise themselves and lock into place. Stills were taken from the animation as the main brand imagery. We also developed a secondary photography and icon asset library to support Riverlane’s communication.

The visual identity we’ve created is bold and intriguing, which reflects Riverlane’s challenging and problem-solving nature. It also brings to life Riverlane’s commitment to continuous learning and discovery, all of which puts a curious spin on their new identity.

We have created the new visual identity and packaging for Metzger & Söhne, who have been making traditional Lebkuchen in Vienna for over 330 years. The unique taste has inspired emperors and kings over the centuries. K.u.K. stands for kaiserlich und königlich (imperial and royal) and the title has been awarded to Metzger & Söhne as an Imperial Court Supplier.

Inspired by the neoclassical architecture of Vienna, Metzger & Söhne’s craftsmanship and commitment to the best ingredients, including their star organic Austrian honey, we created a decorative wreath that grows out of an ornamental beehive. This illustration has become a core visual asset for the brand and is used across packaging and marketing materials.

The colour theme is a combination of deep regal reds and blues mixed with lighter pastels adapted from the Viennese fashion and architecture of the time.

The design had to be timeless just like their gingerbread recipe. For over 300 years Metzger & Söhne have been letting their dough gently mature over a number of months. You can (and we did) taste the difference. Delicious.

Discover how defining your brand architecture can help you connect with customers,
get your employees on the same page, and ultimately boost efficiency and profitability.

What are the challenges facing fast-growing brands? 
When your company is growing swiftly – especially by acquiring other businesses – your brand can often get very complicated, very quickly. With a hotchpotch of visual identities and names under one roof, and new divisions and internal politics to consider, you can soon find yourself with a brand portfolio that’s tricky to navigate and understand. With clarity and consistency so crucial to engaging with your customers, it’s time to consider your brand architecture strategy.

So what is brand architecture? 
Simply put, it’s the way your company’s offerings are organised in relation to your overarching ‘parent brand’. With a well-considered brand architecture, you’ll make better sense of your portfolio and help your teams understand how everything fits together. And most importantly, you’ll improve the way you define and communicate your business to the world.

Set up as a ‘house of brands’?  
Many large portfolio brands grow through acquisition, and often in relatively haphazard fashion. With a myriad of individual products and services, all with very little acknowledgement of the parent brand, this approach is known as a ‘house of brands’. For some businesses keeping this separation is deliberate and part of their longer term growth strategy. For other businesses, particularly those seeking to build a consumer reputation, a ‘house of brands’ approach does not maximise their value. With few common traits, and no coherent brand DNA across the business, it’s almost impossible to deliver an overarching sense of purpose and transparency that today’s customers are increasingly demanding.

Ready to move to a ‘branded house’?
Increasing numbers of large portfolio consumer businesses are switching to a ‘branded house’ approach that clearly aligns all their products and services to their masterbrand. Sometimes this is done in an overt way where the parent brand is incorporated into the product and service names (e.g Pearson). Sometimes this link is more subtle such as Unilever or Procter and Gamble which ensure their parent name is present on packaging and communications therefore providing an endorsement. By taking ownership of their portfolio and truly standing up to be counted, these businesses are now able to communicate their masterbrand’s purpose to the world. And with today’s ever-more demanding customers, this is essential to building their trust, admiration and loyalty.

Where do you start? 
First up, plenty of research. You need to understand where you want to maximise your brand value. This helps determine how closely aligned each business area is to your core brand – and this in turn ensures that you focus your efforts in the right places, building equity into the most important brands in your portfolio, and maximising the equity of your parent brand. Yet while some offerings will benefit from much closer alignment to the parent brand, others might require a little more independence and ‘breathing space’, whilst still feeling connected. It’s rarely a case of one size fits all – instead, it’s all about striking a careful balance.

What other tools will you require?
Once you’ve got to grips with the alignment of your products and services, you’re ready to develop your architecture framework. Essentially, this acts as a filter to help you accurately place each offering within a category. When your framework is in place, it’s time to develop clear guidance for each category, defining the visual identity, naming and tone of voice principles for each one. And then, finally, it’s time to implement that guidance across your portfolio.

Is it as complex as it sounds?
That often depends on the size of your portfolio, and the number of stakeholders involved. The process requires extensive internal engagement; you’ll need to bring everyone along with you, and get them enthusiastic about the benefits of alignment. And you’ll need all your powers of persuasion to defend the independence of certain individual brands, while working through the risks, and developing the implementation plans. But despite often being a huge and complex task, a well-considered brand architecture programme will deliver all kinds of positive outcomes.

What are the major benefits?
First and foremost, your masterbrand will be stronger. A branded house approach helps increase brand awareness and consideration, and delivers a halo effect for your entire portfolio. Over time, the health of your masterbrand will ultimately drive the success of your business as a whole.

Your internal culture will benefit too, as your teams align behind a common vision, instilling pride and motivation. And by understanding the whole business rather than simply their particular area, cross-selling becomes second nature for your teams, and they will spot opportunities to integrate their skills and work together more effectively and fruitfully.

Will it save you money?
Yes it will. An effective brand architecture strategy will deliver considerable cost savings and efficiencies to your business, in all kinds of ways. From decommissioning websites and unique urls, to reducing legal trademarking and IP requirements, or cutting design and marketing costs, your company will soon reap the financial rewards.

Who can help you?
We can. At Together, we’re experts in helping brands understand the bigger picture. Pearson and THIS Institute are just two of the clients we’ve recently helped with brand architecture strategies. Get in touch to find out more and discuss how our carefully considered approach to brand architecture could help transform your business.